Hilltown Community Health Centers, Inc., is a non-profit organization and
a partner agency of the United Way of Hampshire County.
HCHC is funded in part through a grant from the
U.S. Department of Health and Human Services.
We are an equal opportunity provider.
Send discrimination complaints to Secretary of Agriculture, Washington, DC 20250.
Copyright © 2012: Hilltown Community Health Center Inc. - All Rights Reserved
Your Appointment
How do I choose a provider if I do not already have one?
Please refer to the provider biographies located on the Medical page of our website to aid in your selection. Then, please call the health center to find out about provider availability as specific providers may not be able to add new patients from time to time.
How do I make an appointment?
You may make an appointment by calling 238-5511 for an appointment in Worthington or 667-3009 for an appointment in Huntington.
What do I do if I need an urgent care appointment?
If you need an urgent appointment, call as early as possible in the day and you will be given an appointment with your provider team either on the same day or no later than 24 hours after your appointment request. You will always have access to our nursing staff for medical advice.
What do I do if I need after hours care?
The health center provides 24 hour coverage. After hours, our health center phone lines are staffed by an answering service. Please call the health center and the physician on-call will return your phone call.
What is the late policy for appointments?
Our patients expect us to run on time, so we do everything we can to meet that expectation. Therefore, if you arrive for an appointment ten or more minutes after your scheduled check-in, you may be asked to reschedule your appointment or to wait in the health center until you can be accommodated.
What is the cancellation policy?
In order to make your cancelled time available to another patient, we expect to be notified 24 hours in advance of a cancellation.
What do I do if I need to change an appointment?
If you need to change an appointment, please call the health center as soon as possible, but no later than 24 hours in advance so that you may be rescheduled at a convenient time.
What can I expect during an appointment?
When you arrive for an appointment, you will be greeted at the reception desk and your insurance and address information will be updated at check-in. You will then meet with a medical assistant who will take your blood pressure, weight, and pulse as well as ask you what medications you are on currently and if you need any refills. At this point, you will also be encouraged to think about your healthcare needs and questions for today’s visit. Following this, you will be examined by your primary care provider who will consult with you about findings and recommendations. You will have an opportunity to ask questions and you may also have lab work taken and, if required, immunizations administered. Once the visit is complete, you will return to the check-out area.
What is a medical team?
Your medical team is led by your primary care provider and includes the receptionist, medical assistant, and nurse who are most involved in your visit. Over time, they will come to know you better and be available to help you obtain the healthcare you need.
How can I download forms needed for an appointment?
Various forms can be downloaded by following the link to the Downloads section of the website.
Can I get help to obtain medical insurance?
Assistance is available from our Community Programs department. You can be aided in obtaining health insurance, fuel assistance and food stamps. Call 667-2203 or visit the Community Programs page of our website.
What are the Health Center’s payment policies?
Payment is expected at the time of service. If you have health insurance, you will typically be asked for your copayment. The health center will bill the visit to your insurance company. There is a discount (5% for cash or check, 3% for credit card) for payments paid in full by cash, check, or credit card at the time of service. However, no one is ever turned away because of inability to pay.
After Your Appointment
Can I access my lab results and next appointment dates online?
Not at this time. We expect that we will have this service available before October 30, 2011. Stay tuned.
How are my medical records kept private?
The privacy and confidentiality of your medical records are protected by law and can typically be viewed or released only with your written consent. The electronic information is stored on secure, encrypted servers and is unreadable without the appropriate program and security clearance. Our privacy practices are available for review on our website.
How do I get a prescription refilled?
You may refill a prescription either at the time of you appointment at the health center or by calling your pharmacy directly. The pharmacy will then initiate an electronic request for a refill with the health center. Expect a 48-hour turn-around time for prescription refill requests.
How do I obtain a referral?
If you need a referral, please discuss your needs with your primary care team. Once the need for the referral has been established, the health center has a referrals specialist who can request a referral authorization from your insurance provider and send along necessary documents to the specialist in advance of your appointment. Simply ask for the referral person when you call the health center.
Who do I call if I have questions after my appointment?
If your question involves your healthcare, your phone call will be directed to the most appropriate member of your health care team. Beginning in the fall, you will also be able to ask a question about your healthcare on our secure website.
