Due to inclement weather, all locations will be closed January 1, 2024.

Planning Your Visit

Five Tips to Get the Best Care

1. Gather your personal information.

Please bring the following information to your visit:

  • Picture ID
  • Insurance card
  • If you don’t have insurance, please contact our Navigators to see if you’re eligible for a free or low-cost plan. If you’re self-pay, contact us for more information about our sliding scale.
2. Arrive early.

Please plan to arrive at least 15 minutes before your appointment.

3. Bring your medications with you.

If you’re a new patient, bring along any medications you take in their original containers, along with past medical records and immunization records.

4. Make a list of questions and concerns to discuss.

Bringing a list of concerns can help make sure all your issues are addressed.

5. Don’t be afraid or embarrassed to ask questions about your condition or treatment.

Your team will answer questions, make follow-up appointments and help with referrals.

Oral Health/Dental FAQ’s

Exposure to all sources of radiation — including the sun, minerals in the soil, appliances in your home, and dental X-rays — can damage the body’s tissues and cells and lead to the development of cancer. Fortunately, the dose of radiation you are exposed to during the taking of X-rays is extremely small. Advances in dentistry over the years have led to the low radiation levels emitted by dental X-rays. New digital X-ray machines limit the radiation beam to the small area being X-rayed, and the use of film holders that keep the film in place in the mouth (which prevents the film from slipping and the need for repeat X-rays and additional radiation exposure). Also, the use of lead-lined, full-body aprons protects the body from stray radiation (though this is almost nonexistent with the modern dental X-ray machines.) In addition, federal law requires that X-ray machines be checked for accuracy and safety every two years, with some states requiring more frequent checks.

The American Dental Association (ADA), the FDA, and numerous public health agencies say amalgams are safe, and that any link between mercury-based fillings and disease is unfounded. Additionally, there is no solid, scientific evidence to back up the claim that if a person has amalgam fillings removed, he or she will be cured of any disease. Continue reading below…In March of 2002, the FDA reconfirmed the safety of amalgams. Although amalgams do contain mercury, when they are mixed with other metals, such as silver, copper, tin, and zinc, they form a stable alloy that dentists have used for more than 100 years to fill and preserve hundreds of millions of decayed teeth. The National Institutes of Health conducted several large-scale studies that concluded in 2006 that amalgam fillings were safe.

If you fear going to the dentist, you are not alone. Between 9% and 15% of Americans state they avoid going to the dentist because of anxiety or fear. The first thing you should do is talk with your dentist. In fact, if your dentist doesn’t take your fear seriously, find another dentist. The key to coping with dental anxiety is to discuss your fears with your dentist. Once your dentist knows what your fears are, he or she will be better able to work with you to determine the best ways to make you less anxious and more comfortable.

The good news is that today there are a number of strategies that can be used to help reduce fear, anxiety, and pain. These strategies include use of medications (to either numb the treatment area or sedatives or anesthesia to help you relax) and application of a variety of mind/body pain and anxiety-reducing techniques (such as guided imagery, biofeedback, deep breathing, acupuncture, and other mental health therapies), and perhaps even visits to a dentophobia clinic or a support group.

Children should have the first dental visit within six months of the eruption of the first baby tooth and no later than their first birthday. This is so that an assessment and record can be made of your child’s dental development and risk of getting cavities. This also gives us the opportunity to discuss good oral hygiene practices at home, diet, injury prevention and possible need for fluoride supplements. If we find cavities or other problems, these things can be taken care of early before they become a bigger problem.

Fluoride has been shown to dramatically decrease a person’s chances of getting cavities by making teeth stronger. Fluoride in the drinking water is the best and easiest way to get it. Most major cities have fluoride in the drinking water system. Because fluoride is a mineral that occurs naturally in the earth’s crust, it is also present in some concentration in most natural water supplies (including well water). In communities where the water district does not fluoridate the water, fluoride supplements should be given to your child until their twelve year molars are fully erupted (approximately age 12 years). Your pediatric dentist or pediatrician can help determine if your child needs fluoride supplements or not.

Medical FAQ's

Please refer to the provider biographies located on the Medical page of our website to aid in your selection. Then, please call the health center to find out about provider availability as specific providers may not be able to add new patients from time to time.

If you need an appointment quickly, call as early as possible in the day and you will be given an appointment with your provider team either on the same day or no later than 24 hours after your appointment request. You will always have access to our nursing staff for medical advice.

Call 9-1-1 if it’s a life threatening emergency. For non-life threatening emergencies and unexpected problems, we offer round-the-clock coverage. If you need to reach a provider after hours, call 413-238-5511, 667-3009, or 835-4980 to reach our answering service, and they will contact the on-call provider, who will call you back.

Yes, you can access lab results and appointment dates by logging into the patient portal.

If you need a referral, please discuss your needs with your primary care team. Once the need for the referral has been established, the health center has a referrals specialist who can request a referral authorization from your insurance provider and send along necessary documents to the specialist in advance of your appointment. Simply ask for the referral person when you call the health center.

If your question involves your healthcare, your phone call will be directed to the most appropriate member of your health care team.

Behavioral Health FAQ’s

We encourage you to take time finding a counselor that you feel comfortable with and someone you can work with. Once you have selected a provider, it is generally best to discuss any concerns you might have with your provider. Once your concerns have been discussed with your counselor, you can decide how best to proceed.

Yes. If your spouse is involved in your counseling or therapy, then it would be wise to discuss with the counselor what the best course of action might be.

Often parents have more access to family and child information than their child. Combining the information given by a child with the information given by a parent gives a more complete picture of the child’s life.

There are two good reasons to complete the intake paperwork prior to the first appointment. First, doing so gives you a chance to reflect on the elements and circumstances in your life that may be contributing to the present situation. Second, it helps your therapist understand a little bit about what you feel may be important or perhaps would like to discuss further. In addition, you and your therapist will be better prepared to ‘hit the ground running’ in that first meeting together.

We do not have a psychiatrist or advanced practice nurse on our behavioral health staff. However, some medications may be prescribed by your primary care provider (PCP). If a patient needs a more specialized approach to meet their psychological needs, a referral to a psychiatric service will be made.

Like many behavioral health conditions,Attention Deficit Disorder/ Attention Deficit Hyperactivity Disorder (ADD/ADHD) is often influenced by both biological and social/behavioral factors, and frequently requires the collaboration of your child’s pediatrician as well as the behavioral health counselor. Both our medical and behavioral health staff have a number of ways to assess ADD/ADHD and make appropriate therapeutic recommendations.

Depending on your insurance, an insurance referral and/or a provider referral may be required. A consultation letter from your PCP may be required as well. Please note: insurance referrals can take up to 7-10 days to process.

Referral Department FAQ’s

All departments will allow you to make your own initial appointment. If for any reason you are unable to do so, please contact us.

Call the specialist’s office to see if they are in network with your insurance. You may also call the number on the back of your insurance card; they will be able to give you an updated list.

No, it is only a requirement for certain insurance companies. If you or the specialists are unsure, please contact us.

HSN pays for services at hospitals and community health centers.

Most insurance companies require that we obtain authorization before we schedule your exam. This process may take 1-2 weeks, depending on the company.

All x-ray departments have a walk-in policy; just bring the order from your primary care provider (PCP). If you are unsure where to go, please contact us. We have a list of locations.

No, you may call to schedule. The office will notify us if you need authorization before you come. If you are unsure where to go, please contact us. We have a list of locations.

At the time of visit you were asked to fill out a WCC/MVA form to provide us with your claim information. This form is required before we can handle your referral. If you did not receive this, please let us know and we can mail you one. Once completed, we will contact the company for approval.

This process may take up to 1 month. All insurance companies require prior authorization and a completed Epworth Sleep Study Scale. If you did not complete an Epworth Scale at your office visit, we can mail you one. We will contact you once we have received the completed scale from you and submitted the paperwork to your insurance company.

We’d like your feedback!

We encourage your feedback regarding the care you’re receiving. Please help us make sure we’re meeting your needs and let us know what you’d like to see improved. Please take a minute to share your experiences at HCHC.

Request an Appointment

To make an appointment, please call (413) 238-5511 or complete the form below:

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