Insurance, Sliding Fee Scale, and Good Faith Estimate Information

Hilltown Community Health Center accepts all MassHealth products, Medicare, and most major private insurances. As a federally-qualified community health center, we will see anyone regardless of their ability to pay. We have trained staff that can help you get affordable and comprehensive health insurance coverage. More people than ever before are eligible for health coverage. Call our Navigator staff at 413-667-2203 to figure out if you qualify. If you are not eligible for any health coverage through MassHealth or the Massachusetts Health Connector (including Health Safety Net), there is a sliding fee scale discount program which is based on your income level. HCHC will offer a sliding fee discount to all who are unable to pay for services. For more information on the sliding fee scale discount program click here. Contact the Billing Department or a Navigator for more information as well.

You are also entitled to a Good Faith Estimate. A Good Faith Estimate is a new rule that applies to medical providers to help patients and clients make informed decisions by having a clear understanding of the anticipated cost of care. Under the law, healthcare providers -including therapists and other mental health practitioners – need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. If you like to learn more about a Good Faith Estimate, please click here.

If you have questions about your bill, please call our Billing Department at 413-238-5511 x145. If you’re a current patient and are not sure if your insurance is active, please call the customer service number on the back of your insurance card. Our receptionists regularly check your eligibility before every visit.

We accept most private insurances, including:

  • Aetna
  • BCBS
  • CeltiCare
  • Cigna
  • Community Care Cooperative
  • ConnectiCare
  • Fallon
  • Great West
  • Harvard Pilgrim
  • Health New England *excludes MassHealth Products
  • Neighborhood Health Plan *excludes MassHealth Products
  • Tricare
  • Tufts *excludes MassHealth Products
  • Unicare
  • United Health Care

If your insurance is not on this list, please call 413-238-5511 x145 to double check that we accept it – we probably do!


Health New England | Where you matter

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. It is not intended to be a cost comparison tool for employees and dependents in Hilltown’s medical plans.